Stuff We Get Asked A Lot

Help Centre

Welcome to the Jackeroo Boutique Help Centre. We’ve compiled some of our customers’ most frequently asked questions into one easy-to-access place. Check them out below - maybe you’ll have the same question that was on somebody else’s mind. If we've missed anything, don’t hesitate to ask.

How much does delivery cost?

UK Standard Delivery £3.50 

Takes 2-3 working days from dispatch for mainland UK destinations.

European Delivery £9.99

Takes 5-10 working days from dispatch.


International Delivery £25.00

Takes 7-14 working days from dispatch.

We aim to dispatch all orders within 48 hours. Please note that during busy times, we may not be able to adhere to this policy but we will ensure your order is with you as soon as possible.

Weekends and all Public holidays are not classed as working days.

Orders are delivered using various shippers according to the delivery address and some orders will require a signature upon delivery.

We will email you a dispatch confirmation when we have dispatched your order.

In the highly unlikely event of your order not arriving please email us on info@jackerooboutique.com, stating your order number and we will investigate with our couriers and keep you informed via email.

What is your return and exchange policy?

We hope that you will love your purchase from Jackeroo Boutique but if you’re not 100% satisfied with your order, you can return it to us for an exchange or refund (minus the postage). All we ask is that you send the items back to us in the original packaging, with original labels still intact, and make sure that the goods are in the same condition you received them.


How to make a return

Please return your item(s) it in its original condition, unworn with all tags attached and within 14 days from the date of purchase.  

Please complete the Returns Form (sent with your order) and return it with your item(s) to the address detailed on the form. If you do not have a Returns Form please email us jackerooboutique@gmail.com

Jackeroo Boutique does not cover the cost of returning the item. We recommend using Royal Mail Recorded or Special Delivery so your parcel is insured and can be tracked. Jackeroo Boutique cannot be held responsible for any loss or damage to the parcel whilst in transit.

Refunds

If the item meets all our requirements (unworn, odour free with all tags attached) a refund will be processed no later than 30 days from the date Jackeroo Boutique received your returned goods.

Please note that Jackeroo Boutique will not refund the cost of the original delivery fee.


Exchanges

If you’d like to exchange your purchase please get in touch by emailing us at jackerooboutique@gmail.com.

   

Faulty or damaged items

Please let us know within 48 hours of receiving your order if you have any issues with missing, faulty or damaged goods. Please email us at jackerooboutique@gmail.com including your name, order number and details of the fault and we will do our very best to ship a replacement, repair the item or refund you.

Our returns policy does not affect your statutory rights. Please be aware that it is your responsibility to ensure your returned item reaches us safely. We advise that you ship your item(s) using a service that insures you for the value and guarantees delivery. Please keep your postage receipt until we have acknowledged receipt of your item(s).

When trying on items of clothing please do not remove the labels. Please ensure that you are not wearing a perfume or a deodorant that may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. 

What are your terms and conditions?

Introduction

These terms and conditions apply between you, the User of this website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Jackeroo Boutique, the owner and operator of this website.

Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the website immediately.

In these terms and conditions, User or Users means any third party that accesses the website and is not either (i) employed by Jackeroo Boutique and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Jackeroo Boutique and accessing the website in connection with the provision of such services.

You must be at least 18 years of age to use this website. By using the website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

All Content included on the website, unless uploaded by Users, is the property of Jackeroo Boutique, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this website, including any such content uploaded by Users. By continuing to use the website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights.

Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission

You may, for your own personal, non-commercial use only, do the following: 

  • retrieve, display and view the Content on a computer screen

  • print one copy of the Content


You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Jackeroo Boutique.


Prohibited use

You may not use the website for any of the following purposes: 

  • in any way which causes, or may cause, damage to the website or interferes with any other person's use or enjoyment of the website

  • in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order

  • making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner

Registration

  • You must ensure that the details provided by you on registration or at any time are correct and complete.

  • You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

  • We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

  • You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the website. Cancellation or suspension of your registration does not affect any statutory rights.


Availability of the website and disclaimers

  • Any online facilities, tools, services or information that Jackeroo Boutique makes available through the website (the Service) is provided ‘as is’ and on an ‘as available’ basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Jackeroo Boutique is under no obligation to update information on the website.

  • Whilst Jackeroo Boutique uses reasonable endeavours to ensure that the website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

  • Jackeroo Boutique accepts no liability for any disruption or non-availability of the website.

  • Jackeroo Boutique reserves the right to alter, suspend or discontinue any part (or the whole of) the website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the website unless it is expressly stated otherwise.


Limitation of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.


To the maximum extent permitted by law, Jackeroo Boutique accepts no liability for any of the following: 

  • any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities

  • loss or corruption of any data, database or software

  • any special, indirect or consequential loss or damage.


General

You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

These terms and conditions may be varied by us from time to time. Such revised terms will apply to the website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.


These terms and conditions contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.


The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.


If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.


Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.


This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.


Our details

Jackeroo Boutique of 252 Bath Road, Cheltenham, Gloucestershire, GL53 7NB operates the website www.jackerooboutique.co.uk. 

You can contact Jackeroo Boutique by email on jackerooboutique@gmail.co.uk.


Attribution

These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).

What is your privacy policy?

Jackeroo Boutique are committed to protecting your privacy when you are using our website https://www.jackerooboutique.co.uk (the ‘Website’), interacting with us via social media platforms or purchasing Products from our Website (‘Products’).


This Privacy Policy explains the following:

·      What information we may collect about you;

·      How we use the information we collect about you;

·      Whether we will share your details with anyone else;

·      How you can instruct us if you prefer to limit the use of that information;

·      The procedures that we have in place to safeguard your privacy; 

·      The use of cookies on the Website and how you can reject those cookies.

Jackeroo Boutique (‘we’, ‘our’, ‘us’) is the data controller, which means we are responsible for protecting your personal information. We're a company registered in England and, our registered address is 16 Lansdowne Road, Falmouth, Cornwall, TR11 4BE.


We will only use information about you in accordance with this Privacy Policy (as amended from time to time) or as otherwise permitted by law. By using our Website or interacting with us via social media platforms, or by submitting information to us, you signify your consent to the collection, use and sharing of your personal information in accordance with this Privacy Policy.

If you have any requests or questions about how we use your personal information please Contact us.


If you do not agree with this Privacy Policy, you must not use this Website or interact with us via social media platforms, or submit any information to us.

What information do we collect

When you shop on our website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on our website. We may collect this information even if you do not register with us.

You should be aware that this website is being monitored and may capture information about your visit that will help us improve the quality of our service.

We may collect the following data: 

  • Name

  • Date of birth

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers


How do we use your information
We use your information for the following purposes:

·      To serve website content to you.

·      To handle orders, deliver Products, process payments and refunds and provide statements.

·      To communicate with you about your orders.

·      To update our records and generally maintain your account with us.

·      If you contact us, we may keep a record of that correspondence and your contact details.

·      For our statistical or survey purposes to improve our Site and blog and our services to you.

·      To prevent or detect fraud or abuses of our Site and enable third parties to carry out technical, logistical or other functions on our behalf.

·      To contact you by email, post, or telephone, to ask you for feedback and comments on our services.

·      Interact with you on social media platforms (see below).

·      To notify you by email of our Products, promotions, competitions and special offers that may be of interest to you, unless you ask us not to.


If you stop using our Website, we may continue to use and disclose your personal information in accordance with this Privacy Policy and as permitted by law.

If you wish us to remove you from our email mailing list or registration database, and stop contacting you with information in connection with the Site, or our Products and services, please send us an email using the contact details in the Contact us section of our Website, including your full name and the email address used when accessing or ordering from our Website.


We do not store customer credit card details. Financial transactions take place directly and securely with our payment handling provider.

Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. 

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. 


Social media platforms

Information we have access to through social media platforms will depend on your personal settings. We will have access to all public information on these platforms. We may also be able to access information that others share about you (as they control how that is shared).

We may collect any data that is accessible to us or that you provide through social media platforms, including for example your Facebook and/or Instagram profile picture, gender, and usernames. We will interact with you through social media platforms in accordance with each site's rules but we are not responsible for how the website owners collect and handle your data. We are not responsible for what third parties post on our social media accounts.

If you 'Like' our Facebook Page or post on our Facebook Wall, we can interact with you and send you things via these platforms.


Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Security

To protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.


Cookies

A cookie may be used in the processing of your personal data. A cookie is a text file stored on your computer by our Site.

We use cookies to improve your experience of using the Website and to improve our range of products. 

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our Site may be affected and you may be unable to purchase Products from our Site. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.


This Website may place the following Cookies:

  • Strictly necessary cookies - These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. 

  • Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies - These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).


General

  • You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

  • If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

  • Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

  • This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.


Changes to this privacy policy

Jackeroo Boutique reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Jackeroo Boutique by email at jackerooboutique@gmail.com.


01 May 2018

 

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